Privacy Policy

1. Introduction

Welcome to LacPointer by Lac AI ("we," "us," or "our"). We are committed to protecting your privacy and handling your data with care and transparency.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the LacPointer desktop application and related services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• • Email address
• • Account password (encrypted)
• • Display name (optional)
• • Account creation date and time

2.2 Screenshot Data

When you use LacPointer, we collect:

• • Screenshots you capture using the application
• • Questions and prompts you submit for AI analysis
• • AI-generated responses and conversation history
• • Timestamps of when screenshots are taken and conversations occur

2.3 Usage Data

We automatically collect:

• • Number of screenshots taken per day
• • Application usage statistics and feature interactions
• • Error logs and crash reports for debugging
• • Device type and operating system version
• • IP address for authentication and security

2.4 Payment Information

If you subscribe to Pro, payment processing is handled by Stripe. We do not store your credit card information. We receive only confirmation of successful payment and subscription status.

3. How We Use Your Information

We use your information to:

3.1 Provide Services

• • Process screenshots through AI analysis
• • Generate responses to your questions
• • Maintain conversation history across devices
• • Sync data between your devices
• • Enforce usage limits for free accounts

3.2 Improve Services

• • Analyze usage patterns to improve AI accuracy
• • Debug technical issues and improve app stability
• • Develop new features based on user needs
• • Train and improve our AI models

3.3 Account Management

• • Authenticate your identity and prevent fraud
• • Process subscription payments and renewals
• • Send important account and service notifications
• • Provide customer support

3.4 Legal Compliance

• • Comply with legal obligations
• • Enforce our Terms of Service
• • Protect against misuse or abuse of the service

4. AI Processing and Training

How AI Works: Your screenshots and questions are processed by AI models to generate responses. This processing happens in real-time on secure servers.

Model Training: We may use anonymized and aggregated data to improve our AI models. Individual screenshots are not used for training without your explicit consent.

Third-Party AI: We use third-party AI services (such as Claude by Anthropic) to power analysis features. These providers have their own privacy policies and data handling practices.

5. Data Storage and Security

5.1 Where We Store Data

Your data is stored on secure cloud servers. Screenshots and conversation history are stored to enable cross-device access and conversation continuity.

5.2 How We Protect Data

• • All data is encrypted in transit using TLS/SSL
• • Data at rest is encrypted using industry-standard encryption
• • Access to data is restricted to authorized personnel only
• • Regular security audits and vulnerability assessments
• • Secure authentication using bearer tokens

5.3 Data Retention

We retain your data for as long as your account is active. You may delete individual conversations or your entire account at any time. Upon account deletion, your data is permanently removed within 30 days.

6. How We Share Your Information

We do not sell your personal information. We share data only in these limited circumstances:

6.1 Service Providers

We share data with trusted third parties who help us operate:

• • AI service providers (Anthropic, OpenAI) for screenshot analysis
• • Cloud hosting providers for data storage
• • Payment processors (Stripe) for subscription billing
• • Email service providers for account notifications

6.2 Legal Requirements

We may disclose information when required by law or to:

• • Comply with legal processes (subpoenas, court orders)
• • Enforce our Terms of Service
• • Protect the rights, property, or safety of Lac AI or users
• • Prevent fraud or illegal activity

6.3 Business Transfers

If Lac AI is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change.

7. Your Privacy Rights

You have the right to:

7.1 Access Your Data

You can view all your conversation history and screenshots through the LacPointer dashboard at lacai.io/dashboard.

7.2 Delete Your Data

You can delete individual conversations or your entire account. Data deletion is permanent and cannot be undone.

7.3 Export Your Data

Request a copy of your data by contacting support@lacai.io. We'll provide your data in a portable format.

7.4 Opt-Out of Communications

You can opt out of marketing emails through your account settings. You cannot opt out of essential service notifications.

7.5 Regional Privacy Rights

If you're in the EU, UK, California, or other jurisdictions with privacy laws, you have additional rights including data portability, restriction of processing, and the right to object to certain uses.

8. Cookies and Tracking

Desktop App: The desktop application does not use cookies but stores authentication tokens locally on your device.

Website: Our website (lacai.io) uses essential cookies for authentication and functionality. We do not use advertising or tracking cookies.

9. Children's Privacy

LacPointer is not intended for users under 13 years of age. We do not knowingly collect information from children. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Your Privacy Best Practices

To protect your privacy when using LacPointer:

• • Be mindful of what you screenshot - avoid capturing sensitive personal information
• • Don't share account credentials with others
• • Review your conversation history and delete sensitive conversations
• • Use strong, unique passwords for your account
• • Grant only necessary system permissions to the app
• • Keep the app updated to the latest version

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the app. Your continued use of LacPointer after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: privacy@lacai.io
Support: support@lacai.io
Website: https://lacai.io